It’s inevitable. At some point, your business is going to get hacked. It’s a very common occurrence and yet it’s the one thing all businesses fear the most. How you handle the security breach is crucial. Not just for the sake of saving your business but also maintaining your fantastic reputation and the great relationship you have with your clientele.
Where Did the Breach Originate?
The very first thing you need to do is figure out where the breach originated. Was it internal or external? Which level of security failed? You can utilize a data forensics company to investigate where this breach happened, when, and how much data was breached. An added benefit is that the company can also advise you on improving your security systems and offer services that can protect you in the future.
Put New Security in Place ASAP
Understanding the hacking empowers you to know how to better protect yourself. Protect and upgrade your systems, change all the passwords, and devise a training program for all employees on how to handle the latest changes and what is expected of them. If this was an internal hack, it’s wise to implement a policy in how employees and ex-employees will be handled should another internal hack occurs. Having a clear map helps you with the very next step.
Tell the World!
As much as you don’t want to tell anyone, or face any backlash for the hack, it’s vital that you speak up and tell everyone who could’ve been affected by the security breach. If you don’t speak up and it gets out later, people will be upset and you can lose a significant amount of business. Additionally, you can face some serious legal issues by not announcing the breach. Announcing must occur in the form of a written notification to each customer or client affected by the breach. Additionally, you can make a formal press statement that includes assurance that you are upgrading security systems to avoid future hacks. All of this lends your credibility to a responsible and dependable company. Even if you weren’t legally obligated to announce the breach, you should do so anyway.
Conform to Regulating Body Standards
If there is a regulating body for your industry, you must notify them and comply with whatever standards they have in place. Examples of this include healthcare businesses must notify Health Insurance Portability and Accountability Act (HIPPA) and financial businesses must notify the Securities and Exchange Commission (SEC). Notifying them also helps them monitor security breaches across the globe and look for trends. They often also notify other businesses to be on the lookout as a method of eliminating more hacks.
Notify Local Authorities
Most local police departments have a cyber-attack detective that will want to know about your security breach. There is the legal aspect of bringing your business some justice but it’s also about watching trends to help ward off future attacks for local businesses. The more the local police department knows, the more than can issue warnings to the community abroad.
Although the general public thinks that no business should get hacked, it does happen and happens quite frequently. As much as it hurts to see your business violated, and as much extra work it puts on your plate, it can be a hidden blessing in disguise. You will be able to better secure your business and build your clientele by showing that you are dependable and trustworthy despite a breach